I am somewhat ashamed to put this story into print, but it is another example of the crazy stuff that has happened to me in my career…so here goes. This is the truth and nothing but the truth.
The first year I worked at the wonderful salon on 13th street, we really didn’t have a receptionist to speak of. Whoever was available usually answered the phone, and since I was the newbie, I had ALOT of free time.
The phone rings and I answered it professionally, “Thank you for calling________________, may I help you?” A male voice says to me, ” I want to make an appointment with Lisa, I’ve heard she is the best stylist in Austin.” WELL, I think my ego grew about 5000 feet and I said, “Sure, I can do that!”, not revealing to him that the best stylist in Austin was making his appointment!
The next day the time of his arrival had come, but no client! Alas, I was disappointed, but he called back a couple of days later and guess who answered the phone? Yup, you got it. I didn’t reveal my identity and made him the appointment for the next day. On this particular phone call he talked quite a bit, telling me about his job and how successful he was. Great, I thought, Big Tipper. Guess what? He didn’t show. How hard is it to remember an appointment that you make the day before?
So, repeat performance a few days later. He calls again, apologizes, talks a bunch about himself and his girlfriend, and the nice receptionist (me) makes him another appointment. For the next day. He was a no-show, AGAIN. When he called the next time I told him that he needed to find a different stylist.
About 2 weeks later, I had a new client named Robert (fictitious name to protect the NOT innocent). I introduced myself and began the shampoo. As soon as he opened his mouth I knew that this was no Robert. This was HIM. I’ll call him Eric. I didn’t say anything because I wasn’t 100% sure yet. As I was cutting his hair, he starts telling me about himself, and strangely, it was the exact same stuff that Eric had told me on the phone! I also happened to notice that he had a big ‘ol belt buckle on with the initials E_. Then, to top it all off, he was telling me a story about his girlfriend and he says to me, “Then she said, Eric, when are you going to blah blah blah.”
I had him! I was almost finished cutting his hair and was trimming around his ears when it happened. OOPS, didn’t mean to take a little chunk out of your ear. Honest, it was an accident. But I wasn’t sad. Not one bit.
When I got done, I spun him around to face me and said, “Hey ERIC, you’ve got some pretty big balls coming in here with a fake name.” And he says, “How did you know?”
Well, long story short, he gave me a $50 tip, BEFORE I told him he really needed to find a new stylist.